Presentations:
Optional Homework:
- Explore activities in the Participant Workbook for Getting to the Core of Conflict and Communications (PDF)
Additional Resources:
- Circle of Conflict (PDF)
- Elements of an Effective Apology (PDF)
-
DOI CADR website & Ombuds list
Video Presentations:
- Ladder of Inference with Susan Goodwin (4 mins)
- Strengthen Your Conflict Management Skills with Susan Goodwin (25 mins)
- CORE-PLUS: Building a Higher Performance Model Workplace with Susan Goodwin (16 mins)
- Environmental Collaboration and Conflict Resolution with Susan Goodwin and Karen Simms (25 mins)
Instructors:
- Anne Desmarais and Liz Madison, Academy
- Susan Goodwin, DOI CADR
- Video Instructor Karen Simms, Former Assistant Field Manager, Gila District, Tucson Field Office, BLM
