Communication Skills for Conflict Management:

CORE PLUS

Learn about CORE PLUS, DOI's integrated approach to managing conflict in the workplace. 

Discover the spectrum of options for dealing with conflict: from tools and training, to alternative dispute resolution (ADR) and rights-based options.

Recognize the many points of entry to finding assistance through the services of CORE PLUS.

 

Discusion Questions:

1. In your own work, have you experienced a time when conflict was a "creative and positive force" that let do a better outcome?

2. What are the advantages of dealing with conflict early on? What services are available through CORE PLUS for supporting you?

3. Reflect on a time when a third party facilitator or mediator could have helped you manage a conflict or dispute.

Discusion Questions:

1. In your own work, have you experienced a time when conflict was a "creative and positive force" that let do a better outcome?

2. What are the advantages of dealing with conflict early on? What services are available through CORE PLUS for supporting you?

3. Reflect on a time when a third party facilitator or mediator could have helped you manage a conflict or dispute.

 

This is part of Communication Skills for Conflict Management with Susan Goodwin

Susan Goodwin

Susan Goodwin

Collaboration and Conflict Management Specialist
DOI, Office of Collaborative Action and Dispute Resolution
 
Instructor
Partnership and Community Collaboration Academy

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