Communication Skills for Conflict Management:
CORE PLUS
Learn about CORE PLUS, DOI's integrated approach to managing conflict in the workplace.
Discover the spectrum of options for dealing with conflict: from tools and training, to alternative dispute resolution (ADR) and rights-based options.
Recognize the many points of entry to finding assistance through the services of CORE PLUS.
Discusion Questions:
1. In your own work, have you experienced a time when conflict was a "creative and positive force" that let do a better outcome?
2. What are the advantages of dealing with conflict early on? What services are available through CORE PLUS for supporting you?
3. Reflect on a time when a third party facilitator or mediator could have helped you manage a conflict or dispute.
Discusion Questions:
1. In your own work, have you experienced a time when conflict was a "creative and positive force" that let do a better outcome?
2. What are the advantages of dealing with conflict early on? What services are available through CORE PLUS for supporting you?
3. Reflect on a time when a third party facilitator or mediator could have helped you manage a conflict or dispute.
This is part of Communication Skills for Conflict Management with Susan Goodwin
- Ladder of Inference, 4 mins; podcast available
- Strengthen Your Conflict Management Skills, 25 mins; podcast available
