Credit and debit refund Policy

 

Refund Policy

 

Credit and Debit Card: Refund or Chargeback 

A refund occurs when Desmarais Consulting returns an amount to a customer; a chargeback is initiated by a customer's card issuer on the customer's behalf.

Credit card tuition payments submitted within 30 calendar days prior to the start date of a training course are not eligible for a refund or chargeback. In coordination with Desmarais Consulting, the individual or organization may transfer the tuition payment to benefit another individual or receive an Academy tuition registration payment credit valid for one year. Any tuition payment credit not used within one calendar year will be forfeited.

The request of a refund or chargeback made prior to 30 days from the start of a training course will be honored; less an administrative fee equal to 10 percent of the tuition cost. Refund and chargeback requestors also have the option to transfer the tuition payment to benefit another individual or receive an Academy tuition registration payment credit valid for one year, in coordination with Desmarais Consulting. Any tuition payment credits not used within one calendar year will be forfeited.

SF-182 Payment Refund Policy

Federal cohost agencies fund tuition via SF-182 Authorization, Agreement and Certification of Training.  Cohost agency tuition invoices are submitted with the agency’s course roster, at the start of each course. Refund of tuition fees are not available once the course begins.

Tuition Invoice Refund Policy 

All other participating agencies and organizations will receive a tuition invoice within 30-days of the start of a course. Should a participant’s availability to attend the course change, the individual or organization, in consultation with the Academy, may transfer the tuition payment to benefit another individual or receive an Academy tuition registration payment credit, valid for one year. Any tuition payment credit not used within one calendar year will be forfeited.

 
To request a refund, contact Anne Desmarais by email at anne@partnership-academy.net.

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