Communication Skills for Conflict Management:
Ladder of Inference
1. Think of a time recently when you ran up the ladder of inference. What data did you select to focus on? What assumptions, conclusions, beliefs and actions did that lead you to?
2. What are the benefits of "walking slowly back down the ladder"? What actions will help you to do this?
This is part of Communication Skills for Conflict Management with Susan Goodwin
- CORE-PLUS: Building a Higher Performance Model Workplace, 16 mins
- Strengthen Your Conflict Management Skills, 25 mins; podcast available