America’s Wildlife Values: The Social Context of Wildlife Management in the U.S.
The purpose of the America’s Wildlife Values Project was to assess the social context of wildlife management in the U.S. to understand the growing conflict around wildlife management. It is the first study of its kind to describe how U.S. residents within and across all 50 states think about wildlife, and how changing perspectives shape […]
Elements of an Effective Apology
An apology is a powerful means of reconciliation and restoring trust. However, sometimes even well-intentioned apologies can exacerbate a conflict. It may be helpful to consider what elements to include in a statement of apology to make it most effective and constructive. © 1999 Marsha L. Wagner, Columbia University
Ladder of Inference
Listen to this video as a podcast. Discussion Questions: Think of a time recently when you ran up the ladder of inference. What data did you select to focus on? What assumptions, conclusions, beliefs and actions did that lead you to? What are the benefits of “walking slowly back down the ladder”? What actions will […]
Strengthening Your Conflict Management Skills
Recognize how our behaviors, perceptions and assumptions can contribute to conflict. Learn to recognize emotionality, and what communication skills can help you through a difficult conversation. Explore alternative strategies for responding to conflict and negotiating an agreement. Discussion Questions: Think of a situation where you were in conflict in the workplace. What was your reaction […]
Environmental Collaboration and Conflict Resolution (ECCR)
Explore the readiness conditions of the agency, partners and the public that will support a collaborative process. Identify the five sources of conflict and how to alleviate tensions with strategies to bring people together in discussion. Gain insights from real world and hypothetical examples of environmental collaboration and conflict resolution. Learn more about how to […]
Office of Collaborative Action and Dispute Resolution, Department of the Interior
The Office of Collaborative Action and Dispute Resolution (CADR) serves to improve the efficiency and effectiveness of the Department’s operations, enhance communication, and strengthen relationships within the Department and with all customers, constituents, private organizations and businesses, Federal, State, Tribal and local government entities, and local communities with which the Department interacts to accomplish its […]
Collaboration and Conflict Transformation in Multiparty Processes
Natural resource professionals involved in multiparty collaborative decision processes face increasingly complex decisions where underlying conflict can undermine their efficacy if unknown or inappropriately addressed. Conflict transformation encompasses managing and resolving conflict by harnessing the energy inherent in conflicts to motivate change and improvement, not only of the decision but also of the institutions and […]
Bureau of Land Management, Collaborative Action and Dispute Resolution Program Resources
The BLM’s Collaborative Action and Dispute Resolution (CADR) Program offers tools that the BLM and its numerous stakeholders can use to effectively prevent, manage or resolve conflict as we move forward together to manage the public lands for multiple use and sustained yield. The BLM uses CADR approaches throughout the agency. This enables the BLM […]
