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Calm the Waters

Calm the Waters

Conflict Management and Principled Negotiation

Have you been in situations that require difficult conversations?

Do you struggle to find solutions when there are conflicting needs and expectations?

Join us for a 9-hour training that will empower you to navigate challenging conversations and negotiate solutions that benefit everyone involved. Course delivery includes three 3-hour webinars.

Peer learning is a cornerstone of all our training. Participants are expected to take an active role in class discussions and are encouraged to share examples from their experience.

Would you like to provide this training to your team?

Contact Anne Desmarais, Director of the Partnership and Community Collaboration Academy about on-demand training options. 

Register for Sept 29 - Oct 1

Calm the Waters: 3-Webinar Series

Conflict Management and Principled Negotiation

Download the Flyer

Overview and Objectives

This training includes instructor-led webinars with presentations, interactive exercises, and group discussion. Webinar sessions are supported by course materials and instructional videos available on-demand.

  • Confront Issues Early: Gain the confidence to address difficult conversations head-on and resolve issues before they escalate.
  • Understand Your Conflict Style: Identify your typical conflict-handling approach and learn to adopt more effective strategies for a variety of circumstances.
  • Enhance Communication Skills: Refresh and practice essential communication skills to effectively manage sticky situations.
  • Apply Principled Negotiation Techniques: Master the steps of principled negotiation to find common ground based on underlying needs and interests.
  • Network with Peers: Learn and connect with fellow participants to share experiences and strategies. Expand your network to support partnerships.
The course gave me practical strategies to communicate more clearly and stay focused on shared goals during conflict or conversation.
I really appreciated the opportunity to take this course and learn how to better navigate conflicts in a way that comes to better outcomes. Thank you.
Everyone seemed to be able to contribute from where they felt comfortable, AND no one's voice was left out.
I appreciated how practical and applicable the course content was. The tools provided can be used immediately in both workplace and personal conversations.
This course helped me to step back, identify a challenging situation, and look at what might be contributing to the challenge, then really think about where others are coming from. Soft on the people, hard on the problem!
I enjoyed the breakout rooms and the efforts made by facilitators to keep things engaging and relevant.

Course Format 

Calm the Waters is a 9-hour online training delivered over three consecutive days. Live webinars are hosted in Zoom.

  • Each day, participants meet in a three hour webinar with live instruction, facilitated discussion, and interactive exercises.
  • Required assignments include videos, reading, and worksheets to be completed before and after webinars.
  • If you work in a cubicle, please find a closed door space so that you may fully participate.

Dates and Location

September 29 – Oct 1, 2026

  • Classes meet Tuesday through Thursday from 1 – 4pm ET.
  • All coursework is completed online, no travel is required.

Fee: $600 USD

  • The tuition fee includes live webinars as well as access to course materials, recordings, and resources.
  • After registering, you will receive an invoice for payment.
  • Tuition and Refund Policy

Instructors

Anne Desmarais

Anne Desmarais

Director, Partnership and Community Collaboration Academy

Susan Goodwin

Facilitator, Mediator & Trainer, Good Solutions, LLC

Syrena Hargrove

Mediator, Mediate 208

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