Session 10: Calm the Waters

Presentations

• Strengthen Your Conflict Management Skills (PDF)

Additional Resources

• DOI CADR website
• Circle of Conflict (sources of conflict) (PDF)
• Elements of an Effective Apology (PDF)
• Open-Ended Questions (PDF)
• Getting to the Core of Conflict and Communications (GTC3) Participant Workbook, DOI CADR (PDF)

Videos

• Ladder of Inference (4 min, with Susan Goodwin DOI CADR)
• Strengthen Your Conflict Management Skills (25 min, with Susan Goodwin, DOI CADR)
• Environmental Collaboration and Conflict Resolution (22 min, with Susan Goodwin DOI CADR and Karen Simms, BLM)

Optional Homework

• Preparing for a Challenging Conversation (PDF)

Instructors: Anne Desmarais and Jacqueline Wilson, DOI CADR