Session 10: Calm the Waters

Presentations

• Strengthen Your Conflict Management Skills (PDF)

Session 10 Recording (Beta)

MbN Recordings are for course participants only and are password protected. See your weekly MbN email for the password.

Additional Resources

• DOI CADR website
• Circle of Conflict (sources of conflict) (PDF)
• Elements of an Effective Apology (PDF)
• Open-Ended Questions (PDF)
• Getting to the Core of Conflict and Communications (GTC3) Participant Workbook, DOI CADR (PDF)

Videos

• Ladder of Inference (4 min, with Susan Goodwin DOI CADR)
• Strengthen Your Conflict Management Skills (25 min, with Susan Goodwin, DOI CADR)
• Environmental Collaboration and Conflict Resolution (22 min, with Susan Goodwin DOI CADR and Karen Simms, BLM)

Optional Homework

• Preparing for a Challenging Conversation (PDF)

Instructors: Anne Desmarais and Jacqueline Wilson, DOI CADR