Calm the Waters

Conflict Management and Principled Negotiation

Have you been in situations that require difficult conversations?

Do you struggle to find solutions when there are conflicting needs and expectations?

Join us for a 9-hour training that will empower you to navigate challenging conversations and negotiate solutions that benefit everyone involved. Course delivery includes three 3-hour webinars.

Peer learning is a cornerstone of all our training.

  • Participants are expected to take an active role in class discussions and exercises.
  • Participants are encouraged to share examples from their experience.

Calm the Waters: 3-Webinar Series

Conflict Management and Principled Negotiation

Overview and Objectives

This training includes instructor-led webinars with presentations, interactive exercises, and group discussion. Webinar sessions are supported by course materials and instructional videos available on-demand.

  • Confront Issues Early: Gain the confidence to address difficult conversations head-on and resolve issues before they escalate.
  • Understand Your Conflict Style: Identify your typical conflict-handling approach and learn to adopt more effective strategies for a variety of circumstances.
  • Enhance Communication Skills: Refresh and practice essential communication skills to effectively manage sticky situations.
  • Apply Principled Negotiation Techniques: Master the steps of principled negotiation to find common ground based on underlying needs and interests.
  • Network with Peers: Learn and connect with fellow participants to share experiences and strategies. Expand your network to support partnerships.

Course Format 

Calm the Waters is a 9-hour online training delivered over three consecutive days. Live webinars are hosted in Zoom.

  • Each day, participants meet in a three hour webinar with live instruction, facilitated discussion, and interactive exercises.
  • Required assignments include videos, reading, and worksheets to be completed before and after webinars.
  • This class involves substantial engagement. Your active participation is an important part of peer- learning. 
  • If you work in a cubicle, please find a closed door space so that you may fully participate.

Dates and Location

August 5-7, 2025; 1:00 – 4:00 PM EDT (register now)

October 14-16, 2025; 1:00 – 4:00 PM EDT (registration opens in September)

  • Classes meet Tuesday, Wednesday, and Thursday.
  • All coursework is completed online, no travel is required.

Fee: $600 USD

  • The tuition fee includes live webinars as well as access to course materials, recordings, and resources.
  • Tuition and Refund Policy

Registration Process

  • Class size is 25. This course is filled on a first come, first served basis.
  • After registering, you will receive an invoice for payment.
  • Upon payment, you will receive access to course links and materials.
  • If the current session is full, you may join the wait list.
  • Wait listed registrants may be added to the course if a seat becomes available. 

Instructors

Anne Desmarais
Jane Hanson

Anne Desmarais

Director

Partnership and Community Collaboration Academy

Susan Goodwin

Facilitator, Mediator & Trainer

Good Solutions, LLC

Jane Hanson

Registrar

Partnership and Community Collaboration Academy