We place the needs of our course participants first, in curriculum design and scheduling. We invite, listen to and act on informal and formal feedback. We support open communication inside and outside of the classroom.
Use of Individual Photos
When you attend a meeting in person, people will naturally see your face. Our virtual classroom is no different. Photos facilitate conversations between students and instructors and help everyone get to know you. We will ask you to send us a photo before the first session of any course so that we can compile a roster of the whole class.
Photos will not be used for any other purpose without your written permission. If you would prefer to opt out of the photo request, please send us an alternate image to use in the classroom.
The Academy hosts webinars on WebEx and phone conference lines. You do not need to sign up for a free trial to download the app or attend webinars.
Class participants will receive links to WebEx sessions via email. These are generally sent the Friday before the session, with a reminder the day before your session meets.
We use an outside conference line in addition to WebEx. The call in number and passcode will be included in your email.
Note that each webinar session has a unique WebEx link and meeting number. Be sure to select the link for the webinar you plan to attend. If you are using WebEx for the first time or at a computer station new to you, installation of the WebEx plug-in should take less than 2 minutes.
Did you select the right link? Some sessions are offered at multiple days and times. Choose the link for the day and time you plan to attend.
Is WebEx asking for an admin password? Your local firewall is blocking access to the software. Contact your IT Help Desk for assistance. In the meantime, you can click on the link to "run a temporary application" to gain access to the webinar.
Connecting to WebEx via mobile device? Note the webinar session number and password provided in the email. You will need these to access the webinar.
More help from Web Ex:
Still having trouble getting into the classroom?
If your webinar has started, call the conference line and let us know about any technical challenges. We will make every effort to bring you into the classroom. If you continue to have difficulty entering the webinar, presentations are posted as PDFs at the website so you can download and follow along until technical glitches are resolved.
Participants selected and/or registered for a course will receive an email with relevant information via our email service provider, Mail Chimp.
If you believe that you are not receiving Academy emails, please opt in or update your preferences here.