Session 9: Calm the Waters

Presentations:

• Strengthen Your Conflict Management Skills (PDF)

Optional Homework:

• Prepare for a Challenging Conversation (PDF)

Additional Resources:

• Participant Workbook for Getting to the Core of Conflict and Communications (GTC3)

• Circle of Conflict

• Elements of an Effective Apology

• Open Ended Questions (PDFs)

Reference Videos: 

• Ladder of Inference with Susan Goodwin (4 mins)

• Strengthening Your Conflict Management Skills with Susan Goodwin (25 mins)

• Environmental Collaboration and Conflict Resolution with Susan Goodwin and Karen Simms (26 min)

• CORE PLUS: Building a Higher Performance Model Workplace with Susan Goodwin (16 min)

DOI CADR Web Links: 

• DOI CADR website

• Organizational Ombuds list and Ombuds Sharepoint site video

• External Collaboration and Conflict Resolution