- Ladder of Inference with Susan Goodwin, 4 mins video/podcast
- Strengthen Your Conflict Management Skills with Susan Goodwin, 25 mins
- CORE-PLUS: Building a Higher Performance Model Workplace, 16 mins
- Environmental Collaboration and Conflict Resolution, with Susan Goodwin and Karen Simms, 25 mins
Getting to the Core of Conflict and Communications Participant Workbook
- REVIEW: Getting to the Core of Conflict and Communications Participant Workbook
- COMPLETE two self-assessment exercises from the workbook.
- IDENTIFY an opportunity to apply the conflict management practices highlighted in the exercises you selected. Then intentionally apply these practices in your professional and/or personal communication. You goal is to develop the intellectual muscle memory to use these practices, so that they will be readily available to you.
- SHARE your takeaways in the Homework Feedback form in Study Hall.
- Liz Madison
- Anne Desmarais
- Susan Goodwin, Collaboration and Conflict Management Specialist, DOI Office of Collaborative Action and Dispute Resolution (CADR)