Session 10: Calm the Waters - May 1 or 2

Presentations

•  Strengthen Your Conflict Managem ent Skills

Video Presentations

• Ladder of Inference with Susan Goodwin, 4 mins video/podcast
• Strengthen Your Conflict Management Skills with Susan Goodwin, 25 mins
• CORE-PLUS: Building a Higher Performance Model Workplace, 16 mins
• Environmental Collaboration and Conflict Resolution, with Susan Goodwin and Karen Simms, 25 mins

Additional Resources

• Powerful Questions.pdf 
• Elements of an Effective Apology.pdf 
• Circle of Conflict Adaptation.pdf 

Optional Homework

Getting to the Core of Conflict and Communications Participant Workbook 

1. REVIEW:  Getting to the Core of Conflict and Communications Participant Workbook
2. COMPLETE two self-assessment exercises from the workbook.
3. IDENTIFY an opportunity to apply the conflict management practices highlighted in the exercises you selected. Then intentionally apply these practices in your professional and/or personal communication. You goal is to develop the intellectual muscle memory to use these practices, so that they will be readily available to you. 
4. SHARE your takeaways in the Homework Feedback form in Study Hall.

Instructors

• Liz Madison
• Anne Desmarais
• Susan Goodwin, Collaboration and Conflict Management Specialist, DOI Office of Collaborative Action and Dispute Resolution (CADR)