Presentations:
- Strengthening Your Conflict Management Skills presentation (PDF)
- The Art of Open-Ended Questions
Video Assignment:
- The Ladder of Inference video, with Susan Goodwin, 4 mins
Deeper Dive:
Conflict Management videos with Susan Goodwin, DOI CADR:
- CORE-PLUS: Building A Higher Performance Model Workplace (16 mins)
- Strengthening Your Conflict Management Skills (25 mins)
Additional Resources:
- Powerful Questions, Co-Active (PDF)
- DOI CADR website
- Elements of an Effective Apology (PDF)
- Getting to the Core of Conflict and Communications (GTC3) Workbook
Optional Homework: Over the Horizon
- READ: Blog post - Over the Horizon: Collaboration, ADR, Third-Parties, and You
- DOWNLOAD: Over the Horizon Definitions (DOC) (PDF)
- COMPLETE: Match the terms and definitions. Answers on Page 2.
Optional Homework: Self-Assessment
- REVIEW: Getting to the Core of Conflict and Communications Participant Workbook
- EXERCISE: Download and complete two self-assessment exercises
- APPLY: Identify an opportunity to apply the conflict management practices highlighted in the exercises you selected. Then intentionally apply these practices in your professional and/or personal communication. You goal is to develop the intellectual muscle memory to use these practices, so that they will be readily available to you.
Instructors:
- Anne Desmarais
- Liz Madison
- Susan Goodwin, Collaboration and Conflict Management Specialist, Office of Collaboration and Dispute Resolution, DOI
