Session 10: Calm the Waters - Apr 8 & 9

Presentations:

• Strengthening Your Conflict Management Skills (PDF)

Video Presentations:

• Ladder of Inference, 4 min video/podcast
• Strengthen Your Conflict Management Skills with Susan Goodwin, 25 min video/podcast
• CORE-PLUS: Building a Higher Performance Model Workplace with Susan Goodwin, 16 min video

Optional Homework:

1. REVIEW: Getting to the Core of Conflict and Communications Participant Workbook
2. EXERCISE: Complete two self-assessment exercises from the workbook.
3. APPLY:Identify an opportunity to apply the conflict management practices highlighted in the exercises you selected. Then intentionally apply these practices in your professional and/or personal communication. You goal is to develop the intellectual muscle memory to use these practices, so that they will be readily available to you.
4. SHARE your takeaways in the Homework Feedback form on the Study Hall page.

Additional Resources: 

• Circle of Conflict (Sources of Conflict) (PDF)
• Elements of an Effective Apology (PDF)
• Powerful Questions (PDF)
• DOI CADR Ombuds list (PDF)

Instructors:

• Anne Desmarais
• Wendy Connally
• Susan Goodwin, Collaboration and Conflict Management Specialist, DOI Office of Collaborative Action and Dispute Resolution (CADR)