Getting to the Core of Conflict and Communications

GTC3 Resources

Instructor and peer recommended books, articles, and reference guides provide an in-depth look at some conflict management skills.


Resources from DOI CADR and Getting to the Core of Conflict and Communications:

  •  Getting to the Core of Conflict and Communications: course bibliograpy  

  • DOI CADR resources: CADR provides a fair, impartial, and confidential resource to discuss your concerns and explore different options to help you anticipate and resolve conflicts and disputes, build stronger relationships and achieve more effective and lasting results.

  • DOI CADR Ombuds list: CADR Ombuds provide a safe, confidential space to discuss concerns, explore options and possible solutions to any work-related issue, and help employees at all levels address conflict or other situations they may be experiencing.

  • Overview of the CORE Plus ProgramCORE PLUS is a system designed to provide impartial and confidential assistance to any DOI employee seeking to improve or resolve a workplace issue or concern.


Additional Resources:

  • The Art of Gathering: How We Meet and Why it Matters by Priya Parker. New York, NY: Penguin Random House, 2018.

  • Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson. New York: McGraw-Hill, 2002. 

  • Making Sense of Intractable Environmental Conflicts by R.J. Lewicki, B. Gray and M. Elliott (eds.). Washington: Island Press, 2013.


© 2020 All rights reserved.