Getting to the Core of Conflict and Communications

Getting to the CORE of Conflict and Communications

GTC3 NPS Cohort 3

Live 3-Part Virtual Course

Monday – Wednesday, August 3-5, 2020

12:00 PM - 2:00 PM PDT
12:00 PM - 2:00 PM MST (AZ)
1:00 PM - 3:00 PM MDT
2:00 PM - 4:00 PM CDT
3:00 PM - 5:00 PM EDT

This course is offered in partnership with the National Park Service.

  • All course materials will be available 24 hours prior to Session 1. 
  • Webinars will held in Webex, using an external conference line.
  • New to Webex? Download instructions for joining and/or using VOIP.
  • Check your email for passwords and instructions for joining the webinars. 
  • Please log in 5-10 minutes early to troubleshoot any technical difficulties.
  • Please contact us if you need assistance:

Session One: Recognize the Signs

August 3, 2020

Learn the 4 Rs of the conflict resolution process. Understand what makes communication challenging and recognize how our perceptions and assumptions can contribute to conflict.
  • Welcome and Introductions
  • Conflict Resolution Process
  • Perceptions and Assumptions

Pre-Session Assignments: 



Session Two: Respond With Confidence

August 4, 2020

Define the sources and types of conflict. Learn about the emotional brain and how to calm ourselves and others. Explore different strategies for handling conflict, and the resources of the DOI CADR Office.


  • Distinguishing Conflict from Dispute
  • Emotional Intelligence
  • Giving and Receiving Feedback
  • Conflict Handling Strategies

Pre-Session Assignments:



Session Three: Resolve and Reflect

August 5, 2020

Learn how to prepare for challenging conversations and negotiations. Discover how to shift the dialogue from opposing positions to common interests. Develop strategies for making the conversation safe and responding with respect.
  • Preparing to Resolve Conflict
  • Communication Skills: Listening and Speaking
  • DOI CADR CORE Plus Program
  • Reflection

Pre-Session Assignments:



Course Wrap-Up

Complete by Friday, Aug 14:

  • Complete the GTC3 Online Evaluation (link will be sent via email)
  • View recordings of any webinars you missed, and complete the Self-Study Form below.
  • Report your course completion in DOI Talent.
  • Recommended: Complete "Preparing for Challenging Conversations" exercise (Workbook p. 41-42)

Looking for more training? 

  • DOI CADR Advanced Communications Training course: The training will include a combination of theory and skill-building in a co-learning environment. This is a “level 2” communication training that builds upon and enhances the learning from the “level 1” GTC3. NPS Course dates/times:
    • September 15-17 @ 11:30-2:30pm ET
      September 22-24 @ 11:30-2:30pm ET
  • Upcoming virtual courses at USFWS NCTC, and link to NCTC website

Managing by Network Overview

GTC3 Class Overview and Policies

Anne Desmarais

Course Facilitator

Assistant Director, Partnership and Community Collaboration Academy

Sigal Shoham

Organizational Ombuds
DOI Office of Collaborative Action and Dispute Resolution

Dr. Mary C havez Rudolph, Ed D

DOI Office of Collaborative Action and Dispute Resolution

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