Getting to the Core of Conflict and Communications

Getting to the CORE of Conflict and Communications

GTC3 NPS Cohort 2

Live 3-Part Virtual Course

Tuesday – Thursday, July 28-30, 2020

8:00 AM - 10:00 AM PDT
8:00 AM - 10:00 AM MST (AZ)
9:00 AM - 11:00 AM MDT
10:00 AM - 12:00 PM CDT
11:00 AM - 1:00 PM EDT

This course is offered in partnership with the National Park Service.

  • All course materials will be available 24 hours prior to Session 1. 
  • Webinars will held in Webex, using an external conference line.
  • New to Webex? Download instructions for joining and/or using VOIP.
  • Check your email for passwords and instructions for joining the webinars. 
  • Please log in 5-10 minutes early to troubleshoot any technical difficulties.
  • Please contact us if you need assistance:

Session One: Recognize the Signs

July 28, 2020

Learn the 4 Rs of the conflict resolution process. Understand what makes communication challenging and recognize how our perceptions and assumptions can contribute to conflict.

Session Two: Respond With Confidence

July 29, 2020

Define the sources and types of conflict. Learn about the emotional brain and how to calm ourselves and others. Explore different strategies for handling conflict, and the resources of the DOI CADR Office.


Session Three: Resolve and Reflect

July 30, 2020

Learn how to prepare for challenging conversations and negotiations. Discover how to shift the dialogue from opposing positions to common interests. Develop strategies for making the conversation safe and responding with respect.

Managing by Network Overview

GTC3 Class Overview and Policies

Anne Desmarais

Course Facilitator

Assistant Director, Partnership and Community Collaboration Academy

Tahirih Varner

Certified Organizational Ombuds Practitioner
DOI Office of Collaborative Action and Dispute Resolution

Tessa Teems

Training Coordinator: Planning, NEPA, CADR
Bureau of Land Management, National Training Center

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