Getting to the Core of Conflict and Communications

Getting to the CORE of Conflict and Communications

3-Part Webinar series

Session One: Recognize the Signs

Learn the 4 Rs of the conflict resolution process. Understand what makes communication challenging and recognize how our perceptions and assumptions can contribute to conflict.
  • Welcome and Introductions

  • Conflict Resolution Process

  • Perceptions and Assumptions

  • Recognizing Challenging Conversations

Session Two: Respond With Confidence

Define the sources and types of conflict. Learn about the emotional brain and how to calm ourselves and others. Develop strategies for making the conversation safe and responding with respect.
  • Distinguishing Conflict from Dispute

  • Emotional Intelligence

  • Conflict Handling Strategies

  • The Services of the CORE PLUS Program

Session Three: Resolve and Reflect

Apply the five conflict strategies to the workplace. Discover how to shift the dialogue from opposing positions to common interests. Learn how to prepare for challenging conversations and negotiations.
  • Preparing to Resolve Conflict

  • Communication Skills: Listening and Speaking

  • Reflection

GTC3 Overview

GTC3 Overview



Susan Goodwin

Collaboration and Conflict Management Specialist

DOI Office of Collaborative Action and Dispute Resolution

Anne Desmarais

Course Facilitator

Assistant Director, Partnership and Community Collaboration Academy

Liz Madison

Course Facilitator

Director, Partnership and Community Collaboration Academy



The 22 Competencies


Academy Classroom


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