Getting to the Core of Conflict and Communications

Getting to the CORE of Conflict and Communications

3-Part Webinar series for DOI Employees

Tuesday October 9, 2018

Wednesday, October 10, 2018

Thursday, October 11, 2018

12:30-2:30EDT

Instructor: Susan Goodwin, Facilitator, Mediator, Trainer, DOI Office of Collaborative Action and Dispute Resolution

Facilitators: Anne Desmarais, Assistant Director and Liz Madison, Director, Partnership and Community Collaboration Academy

Course material links will be posted by October 5.

Tuesday, October 9

Session One: Recognize the Signs

Learn the 4 Rs of the conflict resolution process. Understand what makes communication challenging and recognize how our perceptions and assumptions can contribute to conflict.
  • Welcome and Introductions

  • Conflict Resolution Process

  • Perceptions and Assumptions

  • Recognizing Challenging Conversations

 

Pre-webinar Assignments: 

  • Print out and bring the Challenging Conversations Worksheet to class (DOC) (PDF)

  • If you're new to WebEx, please review How to Join a Webinar (PDF)

Webinar Materials:

  • GTC3 Webinar 1 Presentation (PDF) 

Wednesday, October 10

Session Two: Respond With Confidence

Define the sources and types of conflict. Learn about the emotional brain and how to calm ourselves and others. Develop strategies for making the conversation safe and responding with respect.
  • Distinguishing Conflict from Dispute

  • Emotional Intelligence

  • Conflict Handling Strategies

  • The Services of the CORE PLUS Program

 

Pre-webinar Assignments:

  • Print out and read Elements of an Effective Apology (PDF)
  • Bring your Challenging Conversations Worksheet to class (DOC) (PDF)
  • Optional: Review GTC3 Participant Workbook (PDF) pages 1-11 and Tips for Dealing with Difficult People pages 48-49
  • Optional: Watch the CORE PLUS video

Webinar Materials:

  • GTC3 Webinar 2 Presentation (PDF)

Thursday, October 11

Session Three: Resolve and Reflect

Learn how to prepare for challenging conversations and negotiations. Discover how to shift the dialogue from opposing positions to common interests. Develop strategies for making the conversation safe and responding with respect.
  • Preparing to Resolve Conflict

  • Communication Skills: Listening and Speaking

  • Reflection

 

Pre-webinar Assignments:

  • Print out and complete the Listening Self-Assessment (PDF)
  • Print out and bring to class the Powerful Questions Summary (PDF)
  • Bring your Challenging Conversations Worksheet to class (DOC) (PDF)
  • Optional: Review GTC3 Participant Workbook (PDF) pages 12-21

Webinar Materials:

  • GTC3 Webinar 3 Presentation (PDF)

Course Wrap-Up

Complete by Friday, October 19:

  • Review recordings of any webinars you missed, and complete the Self-Study Form below
  • Complete the Course Evaluation
  • Optional: Review GTC3 Participant Workbook (PDF) pages 22-45

Self Study: Check in Here

Did you watch the recording for a session you missed? Let us know here.

GTC3 Overview

GTC3 Overview

GTC3 FAQ

GTC3 FAQ

Susan Goodwin

Susan Goodwin

Facilitator, Mediator, Trainer
DOI Office of Collaborative Action and Dispute Resolution

Anne Desmarais

Course Facilitator

Assistant Director, Partnership and Community Collaboration Academy

Liz Madison

Course Facilitator

Director, Partnership and Community Collaboration Academy

Courses

Courses

The 22 Competencies

Competencies

Academy Classroom

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