Getting to the Core of Conflict and Communications

Getting to the CORE of Conflict and Communications

Live 3-Part Virtual Course

Sessions 1-3

Tuesday – Thursday, June 9 - 11, 2020


Additional Session 4: Clinic

Tuesday, June 16, 2020


All Sessions Meet : 

10:00 AM - 12:00 PM PDT

10:00 AM - 12:00 PM MST (AZ)

11:00 AM - 1:00 PM MDT

12:00 PM - 2:00 PM CDT

1:00 PM - 3:00 PM EDT

Attendance and Participation:

This is a highly interactive and participatory course. Plan to minimize distractions during the two hours of class time for each session. There will be some short activities to complete pre- and post-session, to help apply learning and practice skills.

The DOI Office of Collaboration and Dispute Resolution requires attendance at a minimum of one live session and self-study for any missed sessions to complete this course. Sessions will be recorded for self-study. Participants who make up a session by viewing a recording must submit their reseponses in the Self-Study form below. 

Session One: Recognize the Signs

June 9, 2020 

Learn the 4 Rs of the conflict resolution process. Understand what makes communication challenging and recognize how our perceptions and assumptions can contribute to conflict.
  • Welcome and Introductions
  • Conflict Resolution Process
  • Perceptions and Assumptions
  • Recognizing Challenging Conversations

Pre-Session Assignments: 


 Session Two: Respond With Confidence

June 10, 2020 

Define the sources and types of conflict. Learn about the emotional brain and how to calm ourselves and others. Explore different strategies for handling conflict, and the resources of the DOI CADR Office.

  • Distinguishing Conflict from Dispute
  • Emotional Intelligence
  • Conflict Handling Strategies
  • The Services of the CORE PLUS Program


Pre-Session Assignments:



Session Three: Resolve and Reflect

June 11, 2020

Learn how to prepare for challenging conversations and negotiations. Discover how to shift the dialogue from opposing positions to common interests. Develop strategies for making the conversation safe and responding with respect.

  • Preparing to Resolve Conflict
  • Communication Skills: Listening and Speaking
  • Reflection

Pre-Session Assignments:


Session Four: Conflict and Communications Clinic

June 16, 2020

Join us for an informal discussion with a DOI CADR Mediator.

In this session, we will discuss your real conflict and communication challenges, as well as your options for addressing those challenges. This will be an informal, confidential group conversation with everyone who chooses to participate. This session will provide you with the opportunity to reflect on what you learned last week, and how to apply these practices to your work.

This webinar will not be recorded.

Mediator: Brian Bloch, DOI CADR Organizational Ombudsman and Mediator

Course Wrap-Up

Complete by Monday, June 22:

  • GTC3 Online Evaluation (link will be sent via email)
  • View recordings of any webinars you missed, and complete the Self-Study Form below to get credit
  • Recommended: Complete "Preparing for Challenging Conversations" exercise (Workbook p. 41-42)
  • Review: GTC3 Participant Workbook pages 22-45 

Additional Resources:

June GTC3 Self Study: Check in Here

Did you watch the recording for a session you missed? Let us know here.

GTC3 Overview

GTC3 Overview




Dr. Rebecca Wilson, E.d.D

Ethics Specialist (Training)
Departmental Ethics Office
DOI Office of the Solicitor


Holly Larson

Outdoor Recreation Planner
Rivers, Trails & Conservation Assistance Program


Brian Bloch
Organizational Ombudsman and Mediator


Anne Desmarais

Course Facilitator

Assistant Director, Partnership and Community Collaboration Academy



The 22 Competencies


Academy Classroom


© 2020 All rights reserved.