Getting to the Core of Conflict and Communications

Getting to the CORE of Conflict and Communications

3-Part Webinar series for DOI Employees

Tuesday, October 22, 2019

Wednesday, October 23, 2019

Thursday, October 24, 2019

1:00 - 3:00 PM EDT

Instructor: Susan Goodwin, Facilitator, Mediator, Trainer, DOI Office of Collaborative Action and Dispute Resolution

Facilitators: Anne Desmarais, Assistant Director and Liz Madison, Director, Partnership and Community Collaboration Academy

Course participants will receive webinar links via email. Links to pre-webinar assignments will be posted by Friday, October 18. 

Tuesday, October 22

Session One: Recognize the Signs

Learn the 4 Rs of the conflict resolution process. Understand what makes communication challenging and recognize how our perceptions and assumptions can contribute to conflict.
  • Welcome and Introductions
  • Conflict Resolution Process
  • Perceptions and Assumptions
  • Recognizing Challenging Conversations
 

Pre-webinar Assignments: 

Webinar Materials:

Instructions for viewing the recordings:
  • Click the above link. Enter the password shared via email, and press "Playback".
  • Turn up your computer speaker volume. Press the Play arrow (>). 
  • Once the recording starts to play, open the chat box - tiny "talk bubble" icon to the right of screen.
  • After you watch the video, submit a Self Study Form below to get credit for this webinar.

 

 

Wednesday, October 23

Session Two: Respond With Confidence

Define the sources and types of conflict. Learn about the emotional brain and how to calm ourselves and others. Explore different strategies for handling conflict, and the resources of the DOI CADR Office.
  • Distinguishing Conflict from Dispute
  • Emotional Intelligence
  • Conflict Handling Strategies
  • The Services of the CORE PLUS Program

 

Pre-webinar Assignments:

Webinar Materials:

Instructions for viewing the recordings:

  • Click the above link. Enter the password shared via email, and press "Playback".
  • Turn up your computer speaker volume. Press the Play arrow (>). 
  • Once the recording starts to play, open the chat box - tiny "talk bubble" icon to the right of screen.
  • After you watch the video, submit a Self Study Form below to get credit for this webinar.

 

Thursday, October 24

Session Three: Resolve and Reflect

Learn how to prepare for challenging conversations and negotiations. Discover how to shift the dialogue from opposing positions to common interests. Develop strategies for making the conversation safe and responding with respect.
  • Preparing to Resolve Conflict
  • Communication Skills: Listening and Speaking
  • Reflection
 

Pre-webinar Assignments:

  • Complete the "Listening Self-Assessment" (Workbook p. 32-33)
  • Print out and read Powerful Questions (PDF)
  • Review: GTC3 Participant Workbook pages 12-21

Webinar Materials:

Course Wrap-Up

Complete by Monday, November 4:

  • GTC3 Online Evaluation (link will be sent via email)
  • View recordings of any webinars you missed, and complete the Self-Study Form below to get credit
  • Recommended: Complete "Preparing for Challenging Conversations" exercise (Workbook p. 40-42)
  • Review: GTC3 Participant Workbook pages 22-45 

Self Study: Check in Here

Did you watch the recording for a session you missed? Let us know here.

GTC3 Overview

GTC3 Overview

GTC3 FAQ

GTC3 FAQ

Susan Goodwin

Susan Goodwin

Facilitator, Mediator, Trainer
DOI Office of Collaborative Action and Dispute Resolution

Anne Desmarais

Course Facilitator

Assistant Director, Partnership and Community Collaboration Academy

Liz Madison

Course Facilitator

Director, Partnership and Community Collaboration Academy

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Courses

The 22 Competencies

Competencies

Academy Classroom

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