Getting to the CORE of Conflict and Communications
Live 3-Part Virtual Course
Tuesday – Thursday, June 9 - 11, 2020
Additional Session 4: Clinic
Tuesday, June 16, 2020
All Sessions Meet :
10:00 AM - 12:00 PM PDT
10:00 AM - 12:00 PM MST (AZ)
11:00 AM - 1:00 PM MDT
12:00 PM - 2:00 PM CDT
1:00 PM - 3:00 PM EDT
Attendance and Participation:
This is a highly interactive and participatory course. Plan to minimize distractions during the two hours of class time for each session. There will be some short activities to complete pre- and post-session, to help apply learning and practice skills.
The DOI Office of Collaboration and Dispute Resolution requires attendance at a minimum of one live session and self-study for any missed sessions to complete this course. Sessions will be recorded for self-study. Participants who make up a session by viewing a recording must submit their reseponses in the Self-Study form below.
Session One: Recognize the Signs
June 9, 2020
Learn the 4 Rs of the conflict resolution process. Understand what makes communication challenging and recognize how our perceptions and assumptions can contribute to conflict.
- Welcome and Introductions
- Conflict Resolution Process
- Perceptions and Assumptions
- Recognizing Challenging Conversations
- Review: GTC3 Participant Workbook (PDF)
- Complete: Reflection Exercise: Your Challenging Conversation (Workbook p. 13)
- If you're new to WebEx, please review How to Join Webex (PDF)
- GTC3 Session 1 Presentation (PDF)
- In-class video: Monkey Business
- GTC3 Session 1 Recording (password shared via email)
Session Two: Respond With Confidence
June 10, 2020
Define the sources and types of conflict. Learn about the emotional brain and how to calm ourselves and others. Explore different strategies for handling conflict, and the resources of the DOI CADR Office.
- Distinguishing Conflict from Dispute
- Emotional Intelligence
- Conflict Handling Strategies
- The Services of the CORE PLUS Program
- Complete: Reflection Exercise: Triggers (Workbook p. 18-19)
- Review: Elements of an Effective Apology (PDF)
- Review: GTC3 Participant Workbook pages 4-11
- Optional: Watch the CORE PLUS video
Session Three: Resolve and Reflect
June 11, 2020
Learn how to prepare for challenging conversations and negotiations. Discover how to shift the dialogue from opposing positions to common interests. Develop strategies for making the conversation safe and responding with respect.
- Preparing to Resolve Conflict
- Communication Skills: Listening and Speaking
- Complete: Listening Self-Assessment (Workbook p. 32-33)
- Review: Powerful Questions (PDF)
- Review: GTC3 Participant Workbook pages 12-21
Session Four: Conflict and Communications Clinic
June 16, 2020
Join us for an informal discussion with a DOI CADR Mediator.
In this session, we will discuss your real conflict and communication challenges, as well as your options for addressing those challenges. This will be an informal, confidential group conversation with everyone who chooses to participate. This session will provide you with the opportunity to reflect on what you learned last week, and how to apply these practices to your work.
This webinar will not be recorded.
Mediator: Brian Bloch, DOI CADR Organizational Ombudsman and Mediator
Complete by Monday, June 22:
- GTC3 Online Evaluation (link will be sent via email)
- View recordings of any webinars you missed, and complete the Self-Study Form below to get credit
- Recommended: Complete "Preparing for Challenging Conversations" exercise (Workbook p. 41-42)
- Review: GTC3 Participant Workbook pages 22-45
Ethics Specialist (Training)
Departmental Ethics Office
DOI Office of the Solicitor
Outdoor Recreation Planner
Rivers, Trails & Conservation Assistance Program
Organizational Ombudsman and Mediator
Assistant Director, Partnership and Community Collaboration Academy