Getting to the CORE of Conflict and Communications
Live 3-Part Virtual Course
Tuesday – Thursday, May 12 - 14, 2020
10:00 AM - 12:00 PM PDT
10:00 AM - 12:00 PM MST (AZ)
11:00 AM - 1:00 PM MDT
12:00 PM - 2:00 PM CDT
1:00 PM - 3:00 PM EDT
This course is offered in partnership with the BLM National Training Center.
Registration is closed. This course is full.
Course participants will receive Webex links via email.
Add "firstname.lastname@example.org" and "email@example.com" to your list of safe senders to ensure you receive course communications.
Links to pre-session assignments will be posted by Friday, May 8.
Haven't seen our emails? Contact us at firstname.lastname@example.org.
Attendance and Participation:
The Bureau of Land Management National Training Center requires attendance at all three live sessions to complete this course.
This is a highly interactive and participatory course. Plan to minimize distractions during the two hours of class time for each session. There will be some short activities to complete pre- and post-session, to help apply learning and practice skills.
How to have meaningful conversations before situations escalate, when emotions can be understood, and when you can be at your best:
- Actions to prevent escalation of conflict.
- Interpersonal conflict management and communication skills.
- Seeing conflict as an opportunity to create change and build relations.
- Overview of how to get assistance when needed.
- Tessa Teems, Training Coordinator: Planning, NEPA, CADR, Bureau of Land Management, National Training Center
- Sarah Palmer, Senior Program Manager, DOI CADR
- Anne Desmarais, Assistant Director, Partnership and Community Collaboration Academy, email@example.com
- Toni Suminski, Training Coordinator, 602-906-5562, firstname.lastname@example.org or BLM_TC_Lead_Training@blm.gov
Session One: Recognize the Signs
May 12, 2020
Learn the 4 Rs of the conflict resolution process. Understand what makes communication challenging and recognize how our perceptions and assumptions can contribute to conflict.
- Welcome and Introductions
- Conflict Resolution Process
- Perceptions and Assumptions
- Recognizing Challenging Conversations
- Review the GTC3 Participant Workbook (PDF)
- Complete Reflection Exercise: Your Challenging Conversation (Workbook p. 13)
Session Two: Respond With Confidence
May 13, 2020
Define the sources and types of conflict. Learn about the emotional brain and how to calm ourselves and others. Explore different strategies for handling conflict, and the resources of the DOI CADR Office.
- Distinguishing Conflict from Dispute
- Emotional Intelligence
- Conflict Handling Strategies
- The Services of the CORE PLUS Program
- Complete Reflection Exercise: Triggers (Workbook p. 18-19)
- Review Elements of an Effective Apology (PDF)
- Review: GTC3 Participant Workbook pages 4-11
- Optional: Watch the CORE PLUS video
Session Three: Resolve and Reflect
May 14, 2020
Learn how to prepare for challenging conversations and negotiations. Discover how to shift the dialogue from opposing positions to common interests. Develop strategies for making the conversation safe and responding with respect.
- Preparing to Resolve Conflict
- Communication Skills: Listening and Speaking
- Complete the Listening Self-Assessment (Workbook p. 32-33)
- Review: Powerful Questions (PDF)
- Review: GTC3 Participant Workbook pages 12-21
- GTC3 Session 3 (PDF)
Complete by Monday, June 1:
- Complete the GTC3 Online Evaluation. This will be sent to participants via email.
- Recommended: Complete Preparing for Challenging Conversations exercise (Workbook p. 41-42)
- Review: GTC3 Participant Workbook pages 22-45