• Q: What if I have a schedule conflict on one of the webinar dates?

    A: You will get the most out of training if you plan to attend all four webinars. 
    We understand that schedule conflicts may arise after registration. Webinars will be recorded; you will receive a password to access the training. Materials will be available on this website. We also encourage you to review the webinar materials, discuss the webinar with a fellow participant and contact the course instructors with questions.
  • Q: Do we receive DOI Talent credit for GTC3?

    A: DOI participants who complete the course will receive 6 hours of diversity training credit. The instructors will record your participation at course completion, and the course will appear on your transcript in DOI Talent. 

  • Q: Is there homework?

    A: Yes, you will be asked to review short instructional videos, complete brief workbook assignments, and respond to questions regarding your experience with conflict management. Plan for approximately 20-30 minutes of preparation for each webinar.

  • Q: Will I receive a certificate for the training?

    A: Yes, DOI CADR will send you a certificate reflecting approved hours for completion of this course. Participants must attend all of the sessions or view the recorded webinars to receive a certificate.

  • Q: The course was full when I tried to register. How can I get into this class?

    A: We are working to meet the increased demand for this course.

    If the course fills during the general registration period, you will be invited to join our wait list. Wait list members receive priority registration for future GTC3 offerings.

    If GTC3 registration is currently closed, we invite you to join our mailing list for GTC3 to be informed of future offerings.

  • Q: Why do you need my photo to participate in this class?

    A. When you attend a meeting in person, people will naturally see your face. Our virtual classroom is no different.

    Photos facilitate conversations between students and instructors and help everyone get to know you.

    We will ask you to send us a photo before the first session so that we can compile a roster of the whole class.

    Photos will not be used for any other purpose without your written permission. 

    If you would prefer to opt out of the photo request, please send us an alternate image to use in the classroom.


GTC3 Overview

GTC3 Overview

GTC3 Notebook

GTC3 Notebook



The 22 Competencies


Academy Classroom


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