Getting to the Core of Conflict and Communications

Getting to the CORE of Conflict and Communications

At this time, all NPS classes are full. You may join the Wait List in DOI Talent

Wait list registration in DOI Talent will close 10 days before the start date of each cohort.

Contact: Jane Hanson, Registrar, Partnership and Community Collaboration Academy,

Live 3-Part Virtual Course

Visit the Course Notebook for your Cohort to access all course materials, including 

assignments, presentations, and recordings. 

Cohort 1: July 14 - 16, 1 – 3 PM EDT

Cohort 2: July 28 - 30, 11 AM – 1 PM EDT

Cohort 3: August 3 - 5, 3 – 5 PM EDT

Cohort 4: August 5 - 7, 12 – 2 PM EDT

Cohort 5: August 10 - 12,  3 – 5 PM EDT

Cohort 6: September 1 - 3, 2 – 4 PM EDT

Course participants will receive webinar links and passwords via email. 

Add "" to your list of safe senders to ensure you receive course communications.

Haven't seen our emails? Contact Us.

Are you new to Webex? Plan to join us for a tech test before your class begins.  

  • Wednesday, July 29, 3:00 - 4:00 PM EDT  

Links and instructions to join webinars will be sent via email. 

Course Objectives:

  • Identify conflict as an opportunity to create change and build relationships in a diverse workplace.
  • Recognize conflict and its causes, including behaviors that escalate or de-escalate the conflict.
  • Be intentional about an approach or strategy to addressing a conflict.
  • Increase your self-awareness and ability to surface dissent and have difficult and meaningful conversations before situations escalate.
  • Understand the difference between positions and interests and increase use of collaborative problem-solving approaches.

Attendance, Participation, and Recording:

Course participants will receive webinar passwords via email. Add "" to your list of safe senders to ensure you receive all course communications.

This is a highly interactive and participatory course. You will get the most out of this live training if you attend all webinars and minimize distractions during the two hours of instructional time for each webinar. There will be some short activities to complete pre- and post-session, to help apply learning and practice skills.

Due to the sensitive nature of class discussions, you may not attend another cohort to make up a session. For missed webinars, participants may view the recording of their own cohort. After viewing the recording, please submit the self-study form at your cohort course notebook page.  

Participants may self-report their course completion in DOI Talent.


Use of Photos and Cameras in Class

Individual photos will be used during webinars to get to know other participants. Images will not be publicly posted. If you prefer not to use a personal photo, simply send an alternate image to

You will have the opportunity to turn on your camera for some interactions during this course. On camera particiation is optional. 

Session One: Recognize the Signs

Learn the 4 Rs of the conflict resolution process. Understand what makes communication challenging and recognize how our perceptions and assumptions can contribute to conflict.

Session Two: Respond With Confidence

Understand how conflict escalates. Learn about the emotional brain and how to calm ourselves and others. Explore different strategies for handling conflict, and the resources of the DOI CADR Office.

Session Three: Resolve and Reflect

Learn how to prepare for challenging conversations and negotiations. Discover how to shift the dialogue from opposing positions to common interests. Develop strategies for making the conversation safe and responding with respect.

This course is offered in partnership with the National Park Service.

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