Getting to the Core of Conflict and Communications

Getting to the CORE of Conflict and Communications

Live 3-Part Virtual Course


Build core knowledge, skills and abilities for managing and resolving conflict.

This live series includes Instructor-led webinars with presentations, interactive exercises, and group discussion. These sessions are supported by course materials and instructional videos available on-demand.

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Course Objectives:

  • Identify conflict as an opportunity to create change and build relationships in a diverse workplace.

  • Recognize conflict and its causes, including behaviors that escalate or de-escalate the conflict.

  • Be intentional about an approach or strategy to addressing a conflict.

  • Increase your self-awareness and ability to surface dissent and have difficult and meaningful conversations before situations escalate.

  • Understand the difference between positions and interests and increase use of collaborative problem-solving approaches.

Course Overview:

Who should attend? Federal employees from the DOI seeking to improve their conflict management skills.

What is the class size? This virtual course is limited to 30 participants.

Commitment: This is a highly interactive and participatory course. Plan to attend all sessions and minimize distractions during the two hours of class time for each session. There will be some short activities to complete pre- and post-session, to help apply learning and practice skills. 

Interactions: This class includes verbal and chat box interactions. If you work in a cubicle, please find a closed door space so that you may fully participate.


For more information, contact:

Susan Goodwin

Facilitator, Mediator, Trainer

DOI Office of Collaborative Action and Dispute Resolution



Anne Desmarais


Partnership and Community Collaboration Academy



This course is offered by DOI CADR and the Partnership and Community Collaboration Academy. ChiResolutions has been DOI's principal consultant and primary contractor for all CORE PLUS services.

The DOI Office of Collaborative Action and Dispute Resolution (CADR) provides specialized conflict management and communications skills training for all DOI employees. Participants will hone their skills in effectively managing conflict within the organization and with external parties in a way that is consistent with the Department's commitment to implementing an integrated conflict management system (CORE PLUS) as well as increasing the use of collaborative problem-solving approaches.
chiResolutions, LLC (CHI), a highly rated and experienced EDWOSB federal government contractor, assists organizations in the design, implementation, and evaluation of integrated conflict management systems (ICMS). Since 2002, CHI has been DOI's principal consultant and primary contractor for all CORE PLUS services to include mediation, facilitation, ombuds practice, curricula design, training, ‘train-the-trainer’ delivery, ICMS and dispute systems design, conflict coaching, executive and leadership coaching, strategic planning, climate assessments, change management and organization development efforts.






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