Getting to the Core of Conflict and Communications

Getting to the CORE of Conflict and Communications

3-Part Webinar series

Wednesday, October 25, 1:00-3:00 EDT

Tuesday, October 31, 1:00-3:00 EDT

Thursday, November 9, 1:00-3:00 EST

 

Registration for this course is now full. 

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Build core knowledge, skills and abilities for managing and resolving conflict.

This series includes three Instructor-led webinars with presentations, interactive exercises, and group discussion. These sessions will be supported by course materials and instructional videos available on-demand.

Instructor: Susan Goodwin, Program Coordinator, DOI Office of Collaborative Action and Dispute Resolution

Facilitators: Liz Madison and Anne Desmarais, Partnership and Community Collaboration Academy

Course Objectives:

  • Identify conflict as an opportunity to create change and build relationships in a diverse workplace.

  • Recognize conflict and its causes, including behaviors that escalate or de-escalate the conflict.

  • Be intentional about an approach or strategy to addressing a conflict.

  • Increase your self-awareness and ability to surface dissent and have difficult and meaningful conversations before situations escalate.

  • Understand the difference between positions and interests and increase use of collaborative problem-solving approaches.

Course Overview:

Who should attend? Department of the Interior agency and bureau employees.

What is the class size? This webinar series is limited to 35 participants.

Cost: DOI CADR is sponsoring this training for DOI employees. There is no cost to your work unit or organization to attend.

Applications open: October 10-October 20, 2017

Commitment: This is a highly interactive and participatory webinar series. Plan to attend all three webinars and to minimize distractions during the two hours of class time in each webinar. There will be some short activities to complete pre-webinar and post-webinar, to help apply learning and practice skills.

Selection criteria: Participants will be selected based on their needs and interest in this course, and availability for all three webinars. Selected participants will be notified by Friday, October 20. Wait listed applicants will be notified by Monday, October 23.

Course Dates: Wednesday, October 25, 1:00-3:00 EDT; Tuesday, October 31, 1:00-3:00 EDT; Thursday, November 9, 1:00-3:00 EST (note the final class takes place after Daylight Saving Time ends.)

For more details about the course: GTC3 Course Notebook, GTC3 FAQ.

For more information, contact:

Susan Goodwin

Program Coordinator

DOI Office of Collaborative Action and Dispute Resolution

703-235-0181

susan_goodwin@ios.doi.gov

 

Anne Desmarais

Assistant Director

Partnership and Community Collaboration Academy

academy.course@gmail.com

This course is offered by DOI CADR. The Partnership and Community Collaboration Academy is pleased to support the online delivery of Getting to the CORE of Conflict and Communications. chiResolutions has been DOI's principal consultant and primary contractor for all CORE PLUS services.

The DOI Office of Collaborative Action and Dispute Resolution (CADR) provides specialized conflict management and communications skills training for all DOI employees. Participants will hone their skills in effectively managing conflict within the organization and with external parties in a way that is consistent with the Department's commitment to implementing an integrated conflict management system (CORE PLUS) as well as increasing the use of collaborative problem-solving approaches.
chiResolutions, LLC (CHI), a highly rated and experienced EDWOSB federal government contractor, assists organizations in the design, implementation, and evaluation of integrated conflict management systems (ICMS). Since 2002, CHI has been DOI's principal consultant and primary contractor for all CORE PLUS services to include mediation, facilitation, ombuds practice, curricula design, training, ‘train-the-trainer’ delivery, ICMS and dispute systems design, conflict coaching, executive and leadership coaching, strategic planning, climate assessments, change management and organization development efforts.

 

 

 chiResolutions

GTC3 Notebook

GTC3 Notebook

 GTC3 FAQ 

GTC3 FAQ

Anne Desmarais 

Assistant Director

Peer Learning Coordinator

Partnership and Community Collaboration Academy

 

Liz Madison

Director

Partnership and Community Collaboration Academy

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