GTC3:

Getting to the CORE of Conflict and Communications

Build core knowledge, skills and abilities for managing and resolving conflict.

GTC3 is a 3 part series of 90-minute webinars. Participants engage in presentations, interactive exercises and group discussion. Webinars are supported by a course workbook and instructional videos. GTC3 is offered by request.

Instructors: Susan Goodwin and Anne Desmarais

Course Objectives:

  • Identify conflict as an opportunity to create change and build relationships.
  • Recognize conflict and its causes, including behaviors that escalate or de-escalate conflict.
  • Increase your ability to surface dissent and have difficult and meaningful conversations before situations escalate.
GTC3 is cohosted by DOI Office of Collaborative Action and Dispute Resolution (CADR) and the Partnership and Community Collaboration Academy.

The DOI Office of Collaborative Action and Dispute Resolution (CADR) provides specialized conflict management and communications skills training for all DOI employees. Participants will hone their skills in effectively managing conflict within the organization and with external parties in a way that is consistent with the Department's commitment to implementing an integrated conflict management system (CORE PLUS) as well as increasing the use of collaborative problem-solving approaches. 

For more information, contact:

Susan Goodwin

Collaboration and Conflict Management Specialist

DOI Office of Collaborative Action and Dispute Resolution

703-235-0181

susan_goodwin@ios.doi.gov

 

Anne Desmarais

Assistant Director

Partnership and Community Collaboration Academy

academy.course@gmail.com

 

GTC3 Notebook

  

GTC3 FAQ

Susan Goodwin

Collaboration and Conflict Management Specialist

DOI Office of Collaborative Action and Dispute Resolution

 

Anne Desmarais 

Assistant Director

Peer Learning Coordinator

Partnership and Community Collaboration Academy

 

Courses

Competencies

Classroom

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